Kay Jewelers in Auburn, MA Closed now

Reviews about Kay Jewelers

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  April 25, 2019, by Madison Grey
  Me and my fiancé came here to purchase our wedding rings last week. Before we went in my fiancé called because we are using her great great grandmothers diamond so we wanted to make sure there would be no problems. We spoke to Marie on the phone and she was very helpful and told us to come in when we could. We walked in and another lady (not sure her name but she said she was the assistant manager and was very young) she told us that she would help us instead of Marie helping us. We explained what my fiance wanted for her ring and she showed us a few different things but nothing was really popping out to us. After trying on a set my fiance said she liked it and took a picture of it to show her grandmother. After that the woman proceeded to write it up and give us our price and tell us she already called the other stores and have the rings being sent over as a special order. We felt stuck at that point. We left there and my fiancé got home and started crying. She felt so pressured and rushed into buying the rings, there was no time to think. It was definitely our fault for not saying that we needed more time to think but she should not have went ahead and ordered them. The girl was so pushy you could tell she just wanted to make a sale. The next morning my fiancé called and told her she would like to cancel the order and look around some more before making a final decision and the woman said that she knows the ring we had picked out is the one she wanted. Again, trying to finalize a sale for herself. She had no desire helping us find what we wanted, didn't listen to us and our wants. These are our wedding rings that we will have forever. We were very disappointed in this womans service and ended up going to the kay jewelers in millbury. Jean helped us there for 2 hours and we ended up having a ring completely custom made. She was amazing helping us look at every options trying on many styles and eliminating the ones we didn't care for. That's what it should be about. Definitely will not be using the Kay's in auburn again.